Reporting

For each programme Synergy can tailor a reporting system designed specifically to capture key information you need as well as general operational statistics.

On the night of store visits our field team log onto our extranet site and upload information and photos from each location. Each store has its own page and history with links to a master report.

The following day our team of regional coordinators do a series of checks across each region to ensure all merchandisers have implemented correctly in store, as well as uploaded data accurately into our online system.

If required we can complete a mystery shopping exercise to gain additional information. This helps ensure a high level of consistency and allows us to identify feedback on individuals and specific service routes.

Synergy Head Office put together operational performance reports on a monthly basis or at the end of short campaigns. The report is in a user-friendly PowerPoint format and wherever necessary we can drill down into specific areas for more clarity or depth of information.

We recognise that our clients demand a high standard of reporting to be able to gauge how effective a programme has performed.